ServiceNow inks another AI partnership, this time with Anthropic

ServiceNow announced a deal with major AI player Anthropic just a week after it announced a partnership with OpenAI.

Enterprise workflow software company ServiceNow has entered into a multi-year deal with AI research lab Anthropic on Wednesday. This partnership involves further embedding of Anthropic’s AI models into ServiceNow’s platform for its customers and bringing Anthropic’s AI to its employees.

ServiceNow declined to clarify the duration of the partnership or the monetary size of the deal.

This deal entails making Anthropic’s Claude model family the preferred AI models across ServiceNow’s AI-driven workflow products. Claude is now also the default model powering the company’s AI agent builder, ServiceNow Build Agent, which allows developers to create agentic workflows and build apps.

The deal also involves the rollout of Claude to the company’s 29,000 ServiceNow employees. Claude Code, Anthropic’s vibe-coding product, is also available to the company’s engineers.

“ServiceNow with Anthropic is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” Bill McDermott, chairman and CEO of ServiceNow, said in a company press release. “Together, we are proving that deeply integrated platforms with an open ecosystem are how the future is built.”

This news comes just a week after the company announced a new AI partnership with Anthropic rival OpenAI that involved giving ServiceNow customers access to OpenAI’s models through the company’s products.

ServiceNow president, COO and CPO, Amit Zavery, said the company is intentionally pursuing a multi-model strategy.

“We don’t view these partnerships as competitive or mutually exclusive,” Zavery said over email. “Enterprise customers want model choice. They want the right model for the right job — keeping governance, security, and auditability consistent on the ServiceNow AI Platform. Each model brings different strengths, and our role is to orchestrate them in ways that deliver the best outcomes for customers.”

This deal is just the latest one for Anthropic, which has announced a number of sizable enterprise deals in recent months. The company announced a deal with global insurance provider Allianz earlier this year and partnerships with Accenture, IBM, Deloitte, and Snowflake late last year.

While enterprises have struggled thus far to find a measurable return on AI investment, VCs recently predicted that this will change in 2026 — although this is the third year in a row they have predicted that.