TikTok says it’s still working to recover its US infrastructure

TikTok says it’s making progress on recovering its U.S. infrastructure after an unfortunately timed data center outage, which affected the region shortly after the TikTok U.S. deal went through. Last week, TikTok announced the creation of a separate U.S. entity with American investors to avoid a nationwide ban.

Around the time of the transition, users reported issues with TikTok searches, watching videos, posting, loading comments, unexpected behavior with the For You algorithm, content, and more.

On Monday, the company attributed glitches to a data center power outage, which it said was impacting TikTok and other apps.

Today, a post on the TikTok USDS Joint Venture’s X account indicates the outages are not yet fully resolved.

“We’ve made significant progress in recovering our U.S. infrastructure with our U.S. data center partner,” the post states. “However, the U.S. user experience may still have some technical issues, including when posting new content. We’re committed to bringing TikTok back to its full capacity as soon as possible. We’ll continue to provide updates. Thanks for your patience.”

The company has not named the data center partner at fault; however, the U.S. has been impacted by a large winter storm over the past few days, which affected some 220 million Americans.

The timing of the glitches has led some users to question the veracity of TikTok’s statements, as the disruption also occurred as civil unrest began heating up after U.S. citizen Alex Pretti was killed by ICE agents.

In a prior post, TikTok noted that U.S. users may experience “multiple bugs, slower load times, or timed-out requests, including when posting new content,” as the infrastructure issues continue. Creators may also see zero views or likes on their posts, or their earnings will seem to be missing, but this is also caused by server timeouts.

“Your actual data and engagement are safe,” the company advised.